How it works
Simple from the start.
Getting started takes one conversation. From there, everything runs to a clear, documented process — so you always know what's happening with your home.
The process
Five steps from enquiry to peace of mind.
Enquiry
Tell us about your home
Get in touch with your property details, travel dates, and the level of care you're looking for. We'll come back to you within one business day.
Quote
No obligation
We'll put together a tailored quote based on your property, your schedule, and the membership that suits your needs. No lock-in, no surprises.
Handover & key intake
$150 one-off, included free with Premium
We meet at your property before you leave. We walk through your home together, note its condition, collect your keys, and log everything in the Key & Access Register. Your keys are stored securely and referenced by code — never your address.
Regular scheduled checks
Monthly, fortnightly, or weekly
Every scheduled visit is completed — no exceptions, no skipped checks. Each visit follows the same rigorous inspection checklist covering security, interior, exterior, water, and weather. Any concern is reported to you immediately. If you've added plant watering or pet feeding, that's taken care of on every visit too.
Report after every visit
Timestamped photos & video
After every visit you receive a detailed report with timestamped photos and video. You can see your home for yourself, from wherever you are in the world.
Every visit documented.
You'll always know what we found.
Every issue is logged on an Incident & Issue Report with photos and a clear severity rating — from a minor observation through to urgent. We never arrange or pay for a contractor without your specific authorisation first, except in a genuine emergency requiring immediate contact with emergency services.
Timestamped photo & video report
Sent after every completed visit — no visit goes undocumented.
Incident & Issue Reports
Every concern logged with photos and a severity rating — minor, moderate, or urgent.
Key & Access Register
Every key movement recorded. Your keys are referenced by code, never your address.
No contractor without authorisation
We flag and coordinate — but we never arrange or pay for work without your specific sign-off.
Common questions
Frequently asked.
Who holds my keys and how are they stored?
Your keys are stored securely in a dedicated key safe, logged against your property with a reference code rather than your address — so if the key storage were ever lost, there's nothing on it that identifies where it opens. Every time your key is taken out for a visit, it's recorded in our Key & Access Register, and your keys remain your property at all times.
What happens if you find something wrong?
You're notified as soon as possible, using whichever contact method you've told us you prefer. Every issue is logged on an Incident & Issue Report with photos and a clear severity rating — from a minor observation through to urgent. We never arrange or pay for a contractor without your specific authorisation first, except in a genuine emergency requiring immediate contact with emergency services.
Can I cancel anytime?
Subscriptions run month to month with a 60-day minimum term, and no lock-in contract beyond that. We just ask for reasonable notice so we can plan our schedule around it.
Do you do maintenance or just checks?
Just checks. The Home Co. provides visual inspections only — we're not a maintenance, cleaning, or trade business. If something needs fixing, we'll flag it and coordinate a trade on your behalf if you'd like (included in Premium, available as an add-on on other tiers) — but the work itself is always done by a licensed contractor.
Is there a contract?
Yes — every client signs a Home Watch Service Agreement before service begins, so it's clear from day one what's included, what isn't, and what happens if something goes wrong.
Can you water my plants and feed my pets?
Yes. Plant watering and basic pet feeding are available as an add-on to any membership. Just let us know your routine before you leave and we'll follow it to the letter — indoor and outdoor plants, and basic feeding and fresh water for your pets.
Ready to get started?
Get in touch and we'll put together a tailored quote for your property and travel plans.